Video ad for zoma business solutions
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what is front-line training, and what are the benefits of ensuring adequately trained front-line staff? take a look... "many times, a lot of resources are expended on creating a wonderful atmosphere - good food, good lighting, breathtaking products - but in the engagement, sometimes it falls flat.
what will make your customer continue to do business with you is referred to as your 'moment of truth' - that 10-second interval when your front-line employee interacts directly with your prospective client or customer. in that moment of truth, the customer makes a decision about your employee, your brand, your vision, your mission, what you're trying to sell them, and by extension, you.
once that engagement falls flat, you almost never get a second chance." - rhonda glynn, ceo, zoma business solutions.