Here are my shop policies! i've had these for a while now but i've been a softie about enforcing the rules, it's fun doing nails but this is a business at the end of the day. i am understanding about emergencies and unexpected events but i got bills to pay and it is not easy never knowing what my paycheck will be every month. all i'm asking is treat me kindly and you will receive the same respect
What are our rules when it comes to late arrivals?
firstly, please let us know if you will be arriving late. reply to our reminder text message and just let us know you will be a few minutes late
on most days, our schedule is packed and we have clients booked in back to back. each client is booked in for a specific time period depending on what lashes they are getting. if you will be arriving more than 15 minutes late, we will therefore have to cancel your appointment and there will be a $25 rebooking fee
if you are more than 15 minutes late we will not have enough time to perform the service. we will not cut into our next clients appointment time and we will not begin the service if we know we will not have enough time to complete the service
please plan your time accordingly, especially if you are arriving during peak traffic times. springvale road can get very busy so make sure you allow for enough travel time
Hey everyone 😃 just a quick reminder after an unfortunate incident in salon today where we just couldn’t make it work when someone was just running too late. we do our best to still make it work for you but sometimes we do have to say no. we don’t want to upset those who arrive on time for their much awaited appointments ❤️❤️❤️#plaitinum#etiquette#salonpolicies #😢 #beontime#weloveourclients#24hrsnotice
🚫 attn. hairstylists:: (read to the bottom) ⠀
let’s talk about a hot topic a lot of hairstylists struggle with...⠀
are you experiencing a high amount last minute cancelations & no shows??⠀
if you answered yes, then this tells me one thing...⠀
you are not communicating your policies well enough to your clients. so they have no idea the proper notice to give if they need to cancel or reschedule. .⠀
👉 here’s the thing...it is our job as business owners to communicate our policies to our clients, because if we don’t...they have no idea. it is important to guide your clients on what to do, setting the expectations.⠀
now if your like..okay, “how do i start doing this?” well... first off, only posting your policy on your website it’s not enough. you need to make sure you’re telling your client when they book their appointment what your policy is. this sets clear expectations for them if they need to cancel or reschedule & reassures they know your policy when they book..simple as that. ⠀
yes..i promise you it’s that simple..no social media rant required lol ⠀
➡️ if you want more info about implementing a cancelation policy within your business, click the link in my bio!⠀
i will send you a free video lesson where you can start taking the steps to implement an effective policy within your business today! 💛 ⠀ ⠀
➡️ tag a stylist who would find this helpful⠀
I have introduced some new policies for the salon and would be really grateful if you could take the time to read 😊⬇️ ⬇️⬇️⬇️💛💛💛⬇️⬇️⬇️ cancellations policy
i know that life can get in the way, illnesses happen & unforseen circumstances arise, but this is also my business & livelihood 😊
please where possible provide at least 24hrs notice should you wish to amend or cancel an appointment otherwise the treatment will be charged for in full. if you forget or fail to show up to your appointment then the treatment will again be charged for in full.
for all full sets of lashes (to include classic, svs & russian volume treatments) a non refundable booking fee of £20 is required to confirm the appointment. this will be taken off the treatment cost on the day. this can be paid via bank transfer or direct in the salon.
all lash & brow treatments require a patch test & consultation no later than 48hrs prior to the appointment. if you fail to show up for this then the main treatment appointment will be cancelled.
I’m so grateful for all of my clients and the new clients i’ve gotten through social media! i love that balayage has become so popular and there is nothing i ❤️ more than painting hair.
i get so many requests for a “balayage” however you may have a lot of things going on in your hair that will not allow me to do a traditional balayage.
this is why a consultation is required but most can be done through messaging me. when you dm me, i always ask for the following:
•a current pic of your hair (in good lighting)
•a few inspiration pics
•a history of haircolor
in most cases i can determine what needs to be done so i can more accurately book your appointment with the correct timing and give you an estimate.
if cost is an issue, i can work with you and perhaps offer some options to stay more within your budget.
keep in mind some colors take more than one session to achieve the desired look. i am always honest and i will let you know if something will work for you or not.
many of my clients want the end result to look like a “natural balayage”. realistically, you may need a major color correction to achieve that.
after we have settled on what we are going to do, i can book you an appointment online. however, you will then need to confirm this appointment by calling the salon and giving them a deposit of $50 which will be used towards your appointment and is fully refundable if you cancel with a minimum of 48hrs notice. your appointment will be only be held for you for 24 hrs is not final until you leave a deposit. if we don’t hear from you you will be removed and you will have to wait until my next available opening. •deposit is for new clients only.
thank you to all of you who have trusted me with your hair and i look forward to meeting new guests! 🦋
Before i left for my break,
there were at least 30
people who wanted an
appointment and hoped for
cancellations. there were 2
last minute cancellations and
a no-call, no show. out of respect for clients willing to have your appointment, here are things to know:
1. no call + no show= no book... ever again.
2. by booking an appointment, you authorize this business to charge your credit card a no-show fee of up to 50% (25% for extensions) of the scheduled value should you miss your appointment without proper notification (18 hours). 3. last minute cancellations (within 18 hours): for repeated last minute cancellations, clients may be asked to pre-pay for future services after the first three last minute cancellations.
if you don't have a credit card on file and you have last minute cancellations in the past, you don't have a secured appointment. expect to be double-booked to accommodate other willing clients in the event you have to cancel at last minute, and possibly unable to complete all services requested.
☀️just a few reminders for clients over this busy time of year☀️ 💜we know kids are off school but we do have a no children policy in the salon - please arrange appointments suitably. 💜if your gel/shellac has not been done in this salon- let us know before booking a removal and reapplication. it may take longer and a different charge may apply. 💜please let me know minimum of 48 hours if you need to cancel your appointment - or even don’t need all of it. that way i can find someone to fill it! 🏖thank you all for your understanding🏖
‼️salon policy ⁉️. unfortunately i have had to in force a salon policy due to my schedule often being so busy and usually have a cancellation list. however a rise in no shows or last min cancellations has forced me to do this. i hope you can all understand and appreciate i work hard to ensure you all get a great treatment and that you get the times and dates you need ❗️cancellations need 24hr notice ❗️booking fee required for treatments over £40 ❗️late by over 10 mins i will have to reschedule as it knocks other treatment/ clients late and also myself going home i respect your time please respect mine. ❗️no show - will loose booking fee and we will not re book unless pre paid in advance in full.
get ready for some instastories & pics from one of the most beautiful places on earth. (well not for a couple days but trust me, they’re comin’ 📷)
>> any guesses where we are headed next??⠀